Contact information

Contact Information

We’re here to help with orders, support, warranty questions, or general enquiries. ByteBack Technology provides fast, friendly NZ‑based assistance for all refurbished devices.

 

How to Reach Us

  • Email: Orders@ByteBackTechnology.co.nz
  • Location: Hamilton, New Zealand (servicing NZ‑wide)
  • Business Hours: Monday–Friday, 9am–5pm NZST

We aim to respond to all enquiries within 1 business day.

 

Support & Warranty Enquiries

For help with a device, please include:

  • Your name
  • Order number
  • Description of the issue
  • Photos or videos if applicable

This helps us resolve your request quickly.

 

Returns & Faulty Items

If your device develops a fault covered under the Consumer Guarantees Act (CGA):

  • ByteBack covers return shipping
  • We will repair, replace, or refund depending on the issue

See our Return & Refund Policy for full details.

 

General Questions

If you have questions about a product, compatibility, refurbishing standards, or recommendations, feel free to reach out. We’re always happy to help you choose the right device.