FAQ

What condition are your refurbished products in?

All products sold by ByteBack Technology are professionally refurbished and graded based on cosmetic condition. Each listing clearly states the condition grade and includes notes about any visible wear. All refurbished items are fully tested and confirmed to be in good working order.

Do your products come with a warranty?

Yes. Unless otherwise stated, refurbished products are supplied with a 3‑month Return‑to‑Base (RTB) hardware warranty. Full warranty details are available on our Warranty page.

Are the devices fully tested before sale?

Yes. All refurbished devices are thoroughly tested, cleaned, and quality‑checked prior to sale to ensure reliable everyday performance.

Do you remove previous user data?

Yes. Where applicable, all previous user data is securely removed, and devices are prepared for safe reuse.

Do the batteries meet a minimum standard?

Yes. Laptops and portable devices are supplied with batteries that meet reasonable health expectations for refurbished equipment. Specific battery information may be included in the product listing where relevant.

Are chargers and accessories included?

Chargers are included with laptops and applicable devices unless otherwise stated in the product description. Please refer to individual listings for included accessories.

Do the product images show the exact item?

Product images are reference images used to represent the model and general appearance. Actual item condition is described accurately in the listing, including any cosmetic marks where applicable.

Where are you based?

ByteBack Technology is based in New Zealand, and all products are supplied with local support.

How can I contact you if I have questions?

You can reach us via the Contact page on our website for sales enquiries, support, or general questions.